Privacy Notice
“At Twongo we understand the need for Privacy, Security, and Information Protection. You’ve spent your entire life creating your identity…and we will do our part to keep it safe. There are lots of processes to ensure your protection; while we may not understand all of them, our lawyers and programmers do. Heck, we don’t even completely understand “cookies” but we know we need them! So while our policy is detailed and long – understand that we have to be diligent…you would want it that way." From the Founders
Twongo.com shares your concern regarding how your information is used, and we take this concern seriously. Our practice is to carefully and sensibly manage your information in order to maintain your trust. This notice describes our privacy policy. By visiting Twongo.com, you are accepting the practices described in this Privacy Notice.
Personal Information About Customers
The information we gather from customers helps us personalize and continually improve the customer experience at Twongo.com. We use the information that you provide for in order to respond to your requests, provide requested services to you, customize future deals, and improving our communication with you.
We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies” to obtain certain types of information when your Web browser accesses Twongo.com and other content served by or on behalf of Twongo.com on other Web sites. Emails are the primary form of communication for our deal alerts. To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Twongo.com if your computer supports such capabilities and we make an effort to avoid sending unnecessary messages to our customers.
Cookies
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and provide features to facilitate purchases, maintain your profile, and organize your history. The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of Twongo.com’s essential features, we recommend that you leave them turned on. If you block or otherwise reject our cookies, you may have difficulty purchasing the great deals we offer.
Information Sharing
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Twongo.com or Twongo, LLC controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
We employ other companies and individuals to perform functions on our behalf, such as sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, providing customer service, and fulfilling orders. They may be granted access to personal information needed to perform their functions, but are forbidden to use this information outside of their specific Twongo.com functions.
Transfers of Information
As part of our international operations, we may transfer information about you to any jurisdiction where we do business. Even if those jurisdictions do not have the same privacy laws as the jurisdiction where you reside, we will treat your information as subject to the protections described in this Privacy Notice. When you use our websites or services, you agree that we may transfer information about you as described here.
Additionally, we reserve the right to transfer information we have about you in the event we sell or transfer all or a portion of our business or assets.
Protection of Twongo.com and Others
We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of Twongo.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
Security of Information
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you provide. We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Third-Party Advertisers and Links to Other Websites
Our site includes third-party advertising and links to other Web sites. We do not provide any personally identifiable customer information to these advertisers or third-party Web sites. These third-party Web sites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or “serve”) the advertisements that appear on our Web site directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalize advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party Web sites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.
You may also find that the Network Advertising Initiative offers useful information about Internet advertising companies (also called “ad networks” or “network advertisers”), including information about how to opt-out of their information collection.
Accessible Information
Twongo.com gives you access to information about your account and your interactions with Twongo.com for the limited purpose of viewing and, in certain cases, updating that information. You can add or update certain information on pages where it is allowed for input. When you update information, we usually keep a copy of the prior version for our records. If you do not want to receive e-mail or other mail from us, you may unsubscribe with a single click. If you do not want to receive Terms of Service and other legal notices from us those notices will still govern your use of Twongo.com, and it is your responsibility to review them for changes.
Safe Harbor Program
Twongo.com will be participating in the certification process for the Safe Harbor program developed by the U.S. Department of Commerce and the European Union. Upon certification we will update this section to that effect and also send an update of our Terms and Privacy Agreements to our customers and vendors.
Conditions of Use, Notices, and Revisions
If you choose to visit Twongo.com, your visit and any dispute over privacy is subject to this Notice and our Terms of Service, including limitations on damages, resolution of disputes, and application of the law of the state of North Carolina. If you have any concern about privacy at Twongo.com, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice and the Terms of Service will change as well. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.
Information You Give Us
Examples of the information we collect and analyze include the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information such as browser type, version, and time zone setting, browser plug-in types and versions, operating system, and platform; purchase history, which we sometimes aggregate with similar information from other customers; the full Uniform Resource Locator (URL) clickstream to, through, and from our Web site, including date and time; cookie number; deals you viewed or searched for; and the phone number you used to call our 800 number. We may also use browser data such as cookies, Flash cookies (also known as Flash Local Shared Objects), or similar data on certain parts of our Web site for fraud prevention and other purposes. During some visits we may use software tools such as JavaScript to measure and collect session information, including page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
Information from Other Sources
Examples of information we receive from others may include account information, purchase or redemption information.
Information You Can Access
Examples of information you can access easily at Twongo.com include up-to-date information regarding recent orders that contain personally identifiable information (including name, e-mail, password) as well as payment settings (including credit card information and gift certificates, gift card, and check balances); e-mail notification settings (including Alerts, Big Deal or Save notifications, Recommended for You,); recommendations (including recent product view history, prior order history, voucher balance and use).
Terms of Service
Welcome to Twongo.com. Twongo LLC and/or its affiliates provide website features to you subject to the below conditions. If you visit or buy at Twongo.com, you accept these conditions. In addition, when you purchase and use any service or business you also will be subject to the guidelines, terms and agreements (“Terms”) applicable to such service or business. If these conditions are inconsistent with such Terms, the Terms will control.
PRIVACY
Please review our Privacy Notice to understand our practices.
CREDITS AND REFUNDS
Unused Twongo purchases may be credited within 30 days from date of purchase. No refunds or credits of any type are given after 30 days from date of purchase. To request a credit within 30 days of your purchase, please open a Twongo Billing support ticket by clicking the “Help” link located in the very top right hand side of our website. We will need the email address of the account used to purchase the deal as well as the last 4 digits of the credit card on file for security purposes. Your purchase will be refunded for the full purchase price in the form of Twongo credit.
Credits are typically processed within 24 hours and will show up in your Twongo account immediately after processing.
Twongo will not issue refunds or credit for services that have been rendered by the vendor. All service disputes and customer satisfaction issues are strictly between the customer and vendor once services have been rendered. No credits or refunds can be provided for rendered services. Through the Twongo review process, customers can share their experiences – good and bad – and help determine whether Twongo will considering running vendors again in the future.
By purchasing from Twongo, you fully agree to these terms.
COMMUNICATIONS (Electronic or Other)
When you visit Twongo.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We may communicate with you by e-mail and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Twongo or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Twongo and protected by U.S. and international copyright laws. All software used on this site is the property of Twongo or its software suppliers and protected by United States and international copyright laws.
TRADEMARKS
Twongo, Twongo.com, Twongo, LLC, The Power of Team Buying, Big Deals, SAVE, BIZ SAVE, and other Twongo.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of Twongo in the U.S. and/or other countries. Twongo’s trademarks and trade dress may not be used in connection with any product or service that is not Twongo’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Twongo. All other trademarks not owned by Twongo that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Twongo.
LICENSE AND SITE ACCESS
Twongo grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Twongo. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Twongo. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Twongo without express written consent. You may not use any meta tags or any other “hidden text” utilizing Twongo’s name or trademarks without the express written consent of Twongo. Any unauthorized use terminates the permission or license granted by Twongo. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Twongo.com so long as the link does not portray Twongo, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Twongo logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. If you are under 18, you may use Twongo.com only with involvement of a parent or guardian. Twongo reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews and comments and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam.” You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Twongo reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.
If you do post content or submit material, and unless we indicate otherwise, you grant Twongo a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Twongo and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Twongo for all claims resulting from content you supply. Twongo has the right but not the obligation to monitor and edit or remove any activity or content. Twongo takes no responsibility and assumes no liability for any content posted by you or any third party.
COPYRIGHT COMPLAINTS
Twongo respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please contact us at info@twongo.com.
PRODUCT DESCRIPTIONS
Twongo attempts to be as accurate as possible. However, Twongo does not warrant that product or service descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
PRICING
Except where noted otherwise, the List Price displayed for products or services on our website represents the full retail price listed on the product or service itself, suggested by the vendor, supplier, or manufacturer, or estimated in accordance with standard industry practice; or the estimated retail value for a comparably featured item offered elsewhere. The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY TWONGO ON AN “AS IS” AND “AS AVAILABLE” BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. TWONGO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, TWONGO DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TWONGO DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM TWONGO ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. TWONGO WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.
CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting Twongo.com, you agree that the laws of the state of North Carolina, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Twongo.
DISPUTES
Any dispute relating in any way to your visit to Twongo.com or to products or services sold or distributed by Twongo or through Twongo.com in which the aggregate total claim for relief sought on behalf of one or more parties exceeds $7,500 shall be adjudicated in any state or federal court in Wake County, North Carolina, and you consent to exclusive jurisdiction and venue in such courts.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
OUR ADDRESS
Twongo, LLC
1003 High House Road Suite 103
Cary, NC 27513
http://www.twongo.com
