Unused Twongo purchases may be credited within 30 days from date of purchase. No refunds or credits of any type are given after 30 days from date of purchase. To request a credit within 30 days of your purchase, please open a Twongo Billing support ticket by clicking the “Help” link located in the very top right hand side of our website. We will need the email address of the account used to purchase the deal as well as the last 4 digits of the credit card on file for security purposes. Your purchase will be refunded for the full purchase price in the form of Twongo credit.
Credits are typically processed within 24 hours and will show up in your Twongo account immediately after processing.
Twongo will not issue refunds or credit for services that have been rendered by the vendor. All service disputes and customer satisfaction issues are strictly between the customer and vendor once services have been rendered. No credits or refunds can be provided for rendered services. Through the Twongo review process, customers can share their experiences – good and bad – and help determine whether Twongo will considering running vendors again in the future.
By purchasing from Twongo, you fully agree to these terms.
